Privacy Policy

Effective Date: April 22, 2025

1. Introduction

Logisty, operated by TruKKer Technologies DMCC in collaboration with the Roads and Transport Authority (RTA) Dubai, is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services via our website, mobile applications, or other platforms.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and other contact details.
Location Data: Real-time geographic location, especially for drivers during active service periods.
Transaction Information: Details about the services you request, including pickup and drop-off locations, payment information, and service preferences.
Device and Usage Information: IP address, browser type, operating system, device information, and usage patterns.
Communications: Records of your interactions with our customer support and feedback.

3. How We Use Your Information

Your information is used to:

Provide and manage our services.
Facilitate payments and transactions.
Enhance user experience through personalized features.
Communicate updates, offers, and service-related information.
Ensure compliance with legal obligations and internal policies.

4. Sharing of Information

We do not sell your personal information. However, we may share your data with:

5. Location Tracking

For operational efficiency, real-time updates, and enhanced customer experience, we collect and monitor drivers’ location data during active service periods. This tracking is enabled from the time a booking is accepted until the completion of the service. The location data collected will be used solely for:

سيتم تخزين بيانات موقع السائق بشكل آمن والتعامل معها وفقًا لسياستنا للخصوصية. سيتوقف التتبُّع فورًا بعد اكتمال الخدمة. بقبول الحجوزات عبر تطبيق Logisty، يوافق السائقون على تتبُّع الموقع وفقًا لهذه الشروط.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

7. Your Rights

Under the UAE’s PDPL, you have rights regarding your personal data, including:

Access: Request access to your personal information.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Objection: Object to certain data processing activities.

To exercise these rights, please contact us at support@logisty.ae.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you via email or app notifications.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: