Logisty is a platform offering Home Move, Goods Move/Items Move services across the UAE, catering to residential, commercial, and retail customers.
What services does Logisty offer for moving items or goods?
Logisty offers a variety of moving services, including Goods Move, and Home Move. Whether you need to move furniture, appliances, or small packages, Logisty caters to residential, commercial, and retail customers across UAE.
Is Logisty available outside the UAE?
No, Logisty operates exclusively within the UAE.
How do I sign up for Logisty?
Download the Logisty app, register with your phone number and email, verify your details using OTP, and start booking services.
How do I book a move through Logisty?
You can book a move through the Logisty app or website. Simply choose the service (Goods Move, or Home Move), enter your pickup and drop-off locations, select your preferred date and time, and confirm your booking.
How can I track my shipment?
Once your booking is confirmed, you can track the real-time status of your shipment through the Logisty app. You’ll receive updates at each stage of the process—from pickup to delivery.
Is my data secure with Logisty?
Yes, Logisty complies with UAE data protection regulations to ensure data security.
Service FAQs
What services does Logisty provide?
Logisty offers Home Move, Goods Move, and specialized services like painting, pest control, and cleaning (additional charges apply for the specialized services).
Can Logisty move large furniture and appliances?
Yes, the Home Move service includes transportation for large furniture and appliances, with options for disassembly and reassembly.
Are fragile items handled safely?
Yes, Logisty uses materials like bubble wrap, moving blankets, and straps to ensure fragile items are secure during transit.
What items are restricted from being moved?
Hazardous materials, illegal substances, and perishable goods may be restricted. Refer to the Terms & Conditions for details.
Can I book a move for someone else?
Yes, you can book on behalf of someone else by providing their details during the booking process.
Do you offer same-day delivery?
Yes, same-day delivery is available for most services depending on availability.
Booking FAQs
How do I book a service?
Select the service (Move Goods or Move Home) on the app, enter pickup and drop-off locations, choose a date, pay the price and confirm your booking.
Can I schedule a move in advance?
Yes, you can schedule moves for future dates during the booking process.
Can I modify or cancel my booking?
Yes, you can cancel or modify bookings through the app before the scheduled date. Cancellation charges may apply.
How do I track my move?
Real-time tracking is available for move goods service through the Logisty app, with updates at each stage.
Pricing and Payment FAQs
How is the pricing calculated?
For Move Home service: The price is calculated based on the distance, home size, and the selected moving plan. There will not be any additional charges unless requested for. You will be intimated prior if there should be any additional charges.
For Move Goods service: The price is calculated based on the distance from source to destination and capacity of the truck.
What payment methods are available?
We have all the payment options available such as cash, credit/debit cards, online payments, and Buy Now, Pay Later (BNPL) options.
Is there an option to pay in installments?
Yes, eligible users can opt for Buy Now, Pay Later (BNPL) during checkout. But this is only available for Move home service.
What is the Buy Now, Pay Later (BNPL) option?
The Buy Now, Pay Later (BNPL) option allows you to pay for your move in installments over a period of time instead of paying the full amount upfront. You can select this option during checkout if eligible.
Are there any hidden fees?
No, there are no hidden fees. All charges, including any optional services (like insurance or additional manpower), will be clearly listed during the booking process.
Do you charge extra for moving during weekends or public holidays?
There are no additional charges for moving on weekends or public holidays. However, early booking is recommended due to higher demand on these days.
How much does it cost to use the Logisty services?
Pricing depends on the type of service, distance, and the size of the items being moved. You will receive an estimate during the booking process before confirming your move.
Home Move FAQs
What does the Home Move service include?
The Home Move service includes packing, loading, transportation, and unloading of your household items. If required, we also offer disassembly and reassembly of furniture, as well as shifting within buildings or compounds.
Do you offer services within the same building?
Yes, Logisty provides intra-building moves.
What are the different Home Move plans?
We have three different plans – Super Saver, Standard, Premium.
What is the difference between Home Move plans (Super Saver, Standard, Premium)?
Super Saver: Basic service with minimal helpers and no packing boxes or handyman services.
Standard: Includes more helpers and packing boxes.
Premium: Adds handyman services for curtain rods and wall mountings.
How do I prepare for the home move?
Before the movers arrive, ensure that all small items are packed and labeled, and any fragile or valuable items are properly protected. Our team will handle the packing and loading of large items.
Do you offer insurance for my home move?
No, currently we don’t have insurance.
Can I change my booking date for the home move?
Yes, you can reschedule your home move through the Logisty app or by contacting our support team at least 24 hours before the scheduled move.
Can I request assistance for moving large furniture and appliances?
Yes, the Home Move service covers large furniture and appliances. Our team ensures that heavy items are handled safely and securely during transportation.
Goods Move / Items Move FAQs
What items can I move using Goods Move?
Goods Move can transport commercial goods, furniture, retail products, appliances, personal items, and more.
What vehicles are available for Goods Move?
Logisty provides trucks with capacities of 1 ton, 3 ton, 4.2 ton, and 5 ton.
Can I send multiple items or packages in one booking?
Yes, you can send multiple items in one booking. Simply specify the number of items and their details during the booking process on the Logisty app.
What is the difference between Goods Move and Items Move?
Goods Move – Transportation of bulk goods such as furniture, often in large volumes. Item Move – Movement of individual items, typically for personal or specific needs.
Are there any restrictions on items that can be moved?
Yes, certain hazardous materials, illegal substances, or perishable goods may be restricted. Please check our Terms & Conditions during the booking process for more details on restricted items.
How do you ensure the safety of fragile items?
We use appropriate packaging materials, such as bubble wrap, moving blankets, and straps, to secure fragile items. Our team is trained in handling delicate items with care.
FAQs for Services Covered by Property Type and Plan
Studio Apartment
Q: What services are offered for a Studio apartment under different plans?
Super Saver Plan:
1 truck (3 ton)
2 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Standard Plan:
1 truck (3 ton)
2 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Packing boxes
Premium Plan:
1 truck (3 ton)
2 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Packing boxes
Handyman services for curtain rods and wall mountings
1 BR (1 Bedroom Apartment)
Q: What services are provided for a 1 BR apartment?
Super Saver Plan:
1 truck (3 ton)
2 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Standard Plan:
1 truck (3 ton)
3 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Packing boxes
Premium Plan:
1 truck (3 ton)
3 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Packing boxes
Handyman services for curtain rods and wall mountings
2 BR (2 Bedroom Apartment)
Q: What services are available for a 2 BR apartment?
Super Saver Plan:
2 trucks (3 ton)
4 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Standard Plan:
2 trucks (3 ton)
6 helpers
1 installers
White goods connection
Furniture disassembly and assembly
Packing boxes
Premium Plan:
2 trucks (3 ton)
6 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Packing boxes
Handyman services for curtain rods and wall mountings
3 BR (3 Bedroom Apartment)
Q: What services are provided for a 3 BR apartment?
Super Saver Plan:
3 trucks (3 ton)
6 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Standard Plan:
3 trucks (3 ton)
7 helpers
2 installers
White goods connection
Furniture disassembly and assembly
Packing boxes
Premium Plan:
3 trucks (3 ton)
7 helpers
2 installer
White goods connection
Furniture disassembly and assembly
Packing boxes
Handyman services for curtain rods and wall mountings
4 BR (4 Bedroom Apartment)
Q: What services are offered for a 4 BR apartment?
Super Saver Plan:
4 trucks (3 ton)
8 helpers
2 installers
White goods connection
Furniture disassembly and assembly
Standard Plan:
4 trucks (3 ton)
10 helpers
2 installers
White goods connection
Furniture disassembly and assembly
Packing boxes
Premium Plan:
4 trucks (3 ton)
10 helpers
2 installers
White goods connection
Furniture disassembly and assembly
Packing boxes
Handyman services for curtain rods and wall mountings
5 BR (5 Bedroom Apartment)
Q: What services are available for a 5 BR apartment?
Super Saver Plan:
5 trucks (3 ton)
10 helpers
2 installers
White goods connection
Furniture disassembly and assembly
Standard Plan:
5 trucks (3 ton)
12 helpers
3 installers
White goods connection
Furniture disassembly and assembly
Packing boxes
Premium Plan:
5 trucks (3 ton)
12 helpers
3 installers
White goods connection
Furniture disassembly and assembly
Packing boxes
Handyman services for curtain rods and wall mountings
3 BR Villa (3 Bedroom Villa)
Q: What services are provided for a 3 BR villa?
Super Saver Plan:
3 trucks (3 ton)
6 helpers
1 installer
White goods connection
Furniture disassembly and assembly
Standard Plan:
3 trucks (3 ton)
7 helpers
2 installers
White goods connection
Furniture disassembly and assembly
Packing boxes
Premium Plan:
3 trucks (3 ton)
7 helpers
2 installer
White goods connection
Furniture disassembly and assembly
Packing boxes
Handyman services for curtain rods and wall mountings
4 BR Villa (4 Bedroom Villa)
Q: What services are covered for a 4 BR villa?
Super Saver Plan:
4 trucks (3 ton)
8 helpers
2 installers
White goods connection
Furniture disassembly and assembly
Standard Plan:
4 trucks (3 ton)
10 helpers
2 installers
White goods connection
Furniture disassembly and assembly
Packing boxes
Premium Plan:
4 trucks (3 ton)
10 helpers
2 installers
White goods connection
Furniture disassembly and assembly
Packing boxes
Handyman services for curtain rods and wall mountings
Additional FAQs
How is the Home Move service categorized?
Home Move services are categorized into Super Saver, Standard, and Premium plans. These determine the number of helpers, trucks, and additional features like handyman services.
What are the truck capacities available for Goods Move?
The available truck capacities for Goods Move are 1 ton, 3 ton, 4.2 ton, and 5 ton. Customers can choose based on their requirements.
What is CBM, and why is it important?
CBM (Cubic Meter) measures the volume of your goods to determine the space needed in the vehicle. It helps in accurate pricing and ensures proper vehicle allocation.
What items qualify for Goods Move if I’m not moving my home?
Furniture, boxes, personal items, and commercial goods can be transported under the Goods Move service without requiring a full home move.
What if I need help with curtain rods or wall mountings?
Handyman services for curtain rods and wall mountings are included in the Premium plan for Home Move services.
Are additional services like painting or cleaning available?
Yes, painting, pest control, and cleaning services can be added to Home Move services for an extra cost.
How do I verify my move?
An OTP verification process is required at both the start and end of the trip to ensure the move is seamless.
How do I know when a driver is assigned?
For instant bookings, the driver is assigned immediately. For scheduled bookings, the driver is assigned on the day of the move. You will be notified when a driver is assigned.
What should I do if my move is delayed?
Contact customer support through the app or call 600524642 for updates and resolution.
Can Logisty move hazardous or specialized goods?
Certain hazardous materials and specialized goods can be moved under strict compliance with safety regulations. Refer to Logisty’s Terms & Conditions for specifics.
Are pets allowed in the move?
No, Logisty does not transport live animals.
What languages is the Logisty app available in?
The app is available in English and Arabic. You can switch between languages in the Settings section.
What should I do to prepare for a Home Move?
Ensure smaller items are packed and labeled, and fragile or valuable items are secured. Logisty’s team will handle large items.
What are the definitions of Home Move units like Studio or 1 BR etc.?
Studio: A single open space combining living, dining, and sleeping areas with a bathroom.
1 BR (1 Bedroom Apartment): One bedroom, a living area, a kitchen, and a bathroom.
2 BR (2 Bedroom Apartment): Additional bedrooms with corresponding amenities, including bathrooms and living areas.
3 BR (3 Bedroom Apartment): A spacious residential unit with three separate bedrooms, a living room, a kitchen, and two or more bathrooms.
4 BR (4 Bedroom Apartment): A large residential unit with four separate bedrooms, a living room, a kitchen, and multiple bathrooms.
3 BR Villa (3 Bedroom Villa): A spacious residential unit with three separate bedrooms, a living room, a kitchen, and two or more bathrooms.
4 BR Villa (4 Bedroom Villa): A standalone house with four bedrooms, spacious living areas, a kitchen, and private outdoor spaces.
5 BR Villa (5 Bedroom Villa): A luxurious standalone property featuring five bedrooms, expansive living spaces, a kitchen, and extensive private outdoor areas.
Do you provide insurance for my move?
Currently, Logisty does not provide insurance for any of its services.
What should I do if I have bulky or oversized items to move?
Specify bulky items during booking. Logisty offers trucks and trained staff for handling oversized items like large machinery, prefabricated structures, or modular furniture.
Customer Support FAQs
How can I contact customer support?
You can contact our customer support through the Logisty app, by email, or by phone. Our support team is available to assist with any queries or concerns you may have.
How can I provide feedback on my move?
After the move is completed, you will receive a prompt in the Logisty app to rate the service and provide feedback. Your input helps us improve our services.
What should I do if my items are damaged during the move?
If your items are damaged during the move, you can report the issue directly through the Logisty app. Our support team will assist in resolving the issue.
App & Account FAQs
How do I create an account?
Download the app, sign up using your phone number and email, and verify via OTP.
Can I update my account details?
Yes, go to your profile in the app to make updates.
Vendor and Driver FAQs
How do you select vendors and drivers for the move?
All vendors and drivers are vetted through RTA guidelines and must pass identity verification, including Emirates ID checks. We ensure that all drivers are trained in proper handling techniques and customer service.
Can I request a specific vendor for my move?
Currently, the system automatically assigns the best available vendor based on your location and the type of service. We are working on adding more customization options in the future.
How do I know the driver’s details?
Once your booking is confirmed, the driver’s details, including their name, contact number, and vehicle information, will be provided through the Logisty app.
