Introduction

Welcome to Logisty! These Customer Terms and Conditions (“Terms”) govern your use of our mobile applications, websites, services, and technology platform (collectively, the “Services”). Logisty is a joint initiative between Dubai’s Roads and Transport Authority (RTA) and TruKKer Technologies DMCC (a free zone company registered in the United Arab Emirates), with the objective of offering seamless logistics and transportation services. Headquartered in Dubai, UAE, Logisty leverages RTA’s infrastructure and TruKKer’s expertise to provide efficient logistics services (hereinafter referred to as ‘Logisty’)

1. Contractual Relationship

These Terms govern your access and use of the applications, websites, content, products, and services provided on Logisty, a collaboration between RTA Dubai and TruKKer Technologies DMCC (TruKKer). By accessing or using the Services, you agree to be bound by these Terms, establishing a contractual relationship between you and Logisty.

2. The Services

The Logisty platform enables users to arrange and schedule logistics and transportation services provided by independent third-party providers (“Third Party Providers”) on Logisty, as Logisty operates as a facilitator, and all services are performed by independent contractors.

3. Truck Availability and Variation

3.1 Truck Availability :

Truck availability may vary based on location, demand & availability and other operational conditions. Logisty leverages existing Trukker  fleet infrastructure, but specific truck types or specifications may not always be available. Substitutions may occur when required.

3.2 No Liability for Truck Variations:

Logisty is not liable for differences between advertised truck specifications and the actual vehicles provided. Images and descriptions are for illustrative purposes only, and variations may occur.

3.3 Unavailability and Liability:

In case specific truck sizes are unavailable, Logisty will offer suitable alternatives but is not liable for delays or additional costs resulting from these changes. As such, the price reflected on Logisty may be subject to revision.

3.4 Cancellation Policy: 

By accepting these Terms, the Users undertake, agree and acknowledge that all the services availed by them on Logisty, will inter-alia be subject to the following cancelation charges:

Goods Move:

• Free Cancellation: Cancel up to 4 hours before pickup with no charge.
• Late Cancellation (2–4 hours before pickup): A 10% fee on the booking amount will apply.
• Same-Day Cancellations (Within 2 Hours of Pickup): A 20% fee applies.
• Instant Demand (Schedule for Now): For instant bookings, customers may cancel within the first 10 minutes; a 10% fee applies.
• No-Show Fee: If the customer is unavailable within 1-2 hrs of the scheduled pickup, a no-show fee of 100% of the booking amount will be charged. Drivers have the authority to mark no-shows if customers cannot be reached, which will activate this fee.
• VAT Policy: VAT on the booking amount is non-refundable upon cancellation.
• Free Rescheduling: Customers can reschedule up to 2 hours before pickup without any additional fee. Given the current limitations in the app, this rescheduling is facilitated through customer support.
• Unforeseen Events: In case of adverse weather or emergencies, customers may reschedule for free by contacting customer support. Validation of the unforeseen event is required.

Home Move:

• Standard Cancellation (48–24 hours before move: A 3% fee will be deducted.
• Late Cancellation (24–48 hours): A 50% fee applies, or customers can opt for a free reschedule.
• No-Show Fee: If the customer is unavailable within 1-2 hr of the scheduled time, a no-show fee of 100% of the booking amount will apply. Vendors can mark no-shows if the customer is unreachable, activating the fee.
• VAT Policy: VAT on the booking amount is non-refundable upon cancellation.
• Free Rescheduling: Rescheduling is free up to 24 hours before the move. For short notice rescheduling within 12 hours, a 30% fee applies. This process is managed through customer support due to current app limitations.
• Unforeseen Events: Free rescheduling is offered for adverse weather or emergencies, validated by customer support.

3.5 Restricted Items:

By accepting these Terms, the Users agree, acknowledge and undertake that it is forbidden to load the following items as UAE and RTA regulations:

• Hazardous materials (e.g., flammable liquids, explosives)
• Weapons and illegal substances
• Perishable goods (unless pre-arranged)
• High-value items (above AED 50,000 without prior approval).
• Animals (without special permits)

Logisty has sole discretion to add, alter or amend the above list. 

4. Buy Now, Pay Later (BNPL) Disclaimer

BNPL services, as and where offered, are managed by independent financial service providers, and Logisty assumes no responsibility for the BNPL terms or issues; and these transactions, so opted by you will be outside the scope of Logisty and subject to its own terms and conditions.

5. Data Protection, Privacy, and Confidentiality

Logisty complies with the UAE’s Personal Data Protection Law (PDPL) to safeguard user data. Your personal information will only be shared with third parties as required for operational purposes. By accessing this Logisty platform, you unconditionally accept and provide your explicit consent with respect to the same.

6. License to Use the Services

Subject to compliance with these Terms, Logisty grants users a limited license to access and use its services on personal devices for non-commercial purposes.

6.1 Cancellation Policy:

• 48-24 Hours Notice: 50% cancellation fee.
• Less than 24 Hours: 100% cancellation fee.
• Emergencies: Logisty may waive fees at its discretion.

6.2 Restricted Items:

• The following items are prohibited under UAE and RTA regulations:
• Hazardous materials (e.g., flammable liquids, explosives).
• Weapons and illegal substances.
• Perishable goods (unless pre-arranged).
• High-value items (above AED 50,000 without prior approval).
• Animals (without special permits).

7. User Accounts

To access the Services, users must create an active account and provide accurate, up-to-date information. Failure to do so may result in suspension of services.

8. Payments

Charges for services booked through Logisty are final and non-refundable unless determined otherwise. Payment is facilitated on behalf of the third-party provider.

9. Location Tracking and Usage :

To ensure operational efficiency, real-time updates, and superior customer experience, the Logisty app will capture and monitor the driver’s location during active service periods. This tracking is enabled from the time a booking is accepted until the completion of the service. The location data collected will be used solely for:

Route Optimization : Enhancing the accuracy and efficiency of service delivery.
Real-Time Updates : Providing customers with live tracking of their orders.
Operational Oversight : Ensuring safety, compliance, and performance monitoring.

Driver location data will be stored securely and handled in accordance with our privacy policy. Tracking will cease immediately upon service completion. By accepting bookings through the Logisty app, drivers consent to location tracking under these terms.

10. Disclaimers; Limitation of Liability

The Services are provided “as is.” Logisty makes no guarantees on availability or performance. Its liability, where applicable, will not exceed the value of the service charge paid for the Logisty platform.

11. Indemnity

Users agree to indemnify Logisty, RTA, and TruKKer against any claims or damages arising from their use of the platform.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the UAE and the Emirate of Dubai. Disputes will be resolved in Dubai courts.

13. Amendments to Terms and Conditions

Logisty reserves the right to add, alter and amend these Terms at any time on its website/app. By accepting these Terms and with continued use of the Services implies acceptance of the revised Terms.

14. Delete Account

To delete any account with us. Please send an email to us at developers@hetinfo.com.